Expert coordination with claim file discipline.
Complex property claims often need more than a single inspection. Theo supports the assignment, tracking, and review of expert resources so the claim team receives clear findings, relevant documentation, and organized next steps.
Services may include coordination of engineers, building consultants, roofing and building envelope consultants, cause and origin resources, mitigation specialists, forensic accountants, contents specialists, and other technical professionals.
Theo's expert coordination is designed to keep the claim file moving while preserving clear boundaries between technical findings, claim handling authority, policy interpretation, and legal advice.
Expert Engagement Workflow
Define Need
Clarify the claim issue, loss facts, requested service, carrier instructions, and the technical question the expert is being asked to address.
Assemble File
Organize photos, estimates, reports, invoices, prior communications, diagrams, and any known missing documents before assignment.
Coordinate Review
Track inspection status, expert questions, requested documents, report due dates, and carrier-specific communication requirements.
Summarize Findings
Prepare status notes and file summaries that help the claim team understand expert findings and pending technical issues.
Common Support Areas
- Expert assignment coordination and scope definition
- Document and photo package organization
- Report status tracking and pending item follow-up
- Technical findings summaries for claim handlers
- Claim chronology and issue tracking
- Litigation, appraisal, and dispute support documentation
Expert Resource Categories
| Resource Type | Typical File Need |
|---|---|
| Engineering and building consultants | Structural concerns, building movement, envelope conditions, repair feasibility, or technical scope questions. |
| Cause and origin specialists | Fire, water, storm, collapse, impact, equipment, or other disputed cause issues requiring technical documentation. |
| Estimating and construction resources | Repair method review, scope reconciliation, Xactimate review, contractor estimate comparison, and supplement support. |
| Specialty consultants | Contents, mitigation, business interruption, forensic accounting, appraisal support, or litigation document organization. |
Deliverables
Assignment Summary
Clear outline of the requested service, loss facts, documents received, and pending information.
Expert Status Updates
Documented progress updates, inspection status, outstanding items, and expected report timing.
Findings Support
Organized summaries that help the claim team understand technical findings without replacing the expert report.